B2B Inside Sales - Account Manager in Appleton, Wisconsin For Sale

Title: B2B Inside Sales - Account Manager Location: United States-Wisconsin-Appleton Job Number: xxxx35 Summary: This Business-to-BusinesnnB2nnrole is primarily focused on outbound sales interaction with professional business accounts and an emphasis on solution selling. Strong computer skills including Word, Excel, PowerPoint and Outlook and the ability to multi-task while navigating through multiple programs/applications. Ability to probe for information, focus and analyze the Account business needs; interpreting and presenting recommendations to the customer. Excellent verbal and written communication skills will be necessary. DIMENSION customer use and troubleshooting. Function as a representative on behalf of our client and provide skilled telephone sales, services or support to our clients' customer accounts. This involves development and management of the account relationship as well as management of the account's marketing funds, or various other aspects as designated by the client. It requires an in-depth detailed knowledge of client products and services and the ability to communicate and discuss all aspects to provide support or exact sales from customers. Goals vary by channel of business and are set in conjunction with the client. Individual annual sales goals/expectations can be unit or dollar based depending on the business channel. As part of a team; each representative must contribute to team goals by achieving daily quotas set up by the Team Leader/Manager while adhering to client deadlines. May support multiple geographic regions for the client. PRINCIPAL DUTIES demonstrate empathy. . Clarify customer requirements; probe for and confirm understanding of requirements or problem. . Meet customer requirements through first contact resolution. . Confirm customer understanding of the solution and provide additional customer education as needed. . Prepare complete and accurate work and update customer file. . Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. . Effectively transfer misdirected customer requests to an appropriate party. . Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. . Participate in activities designed to improve customer satisfaction and business performance. . Place and/or receive customer inquiries that may require deviation from a script or sales flow process. . Provide answers and/or advice to customers based on their particular requirements and customer profile. . Update customer records. . Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. EDUCATION & PROFESSIONAL CERTIFICATIONS: High school diploma or GED Some college highly desirable Minimum 1 to 3 years sales experience or related work experience Experience in either multiple customer service positions or in a single customer service care center preferrennIn lieu of strong sales experience, 4 year degree may be considerennCANDIDATE PROFILE: . College degree preferred . Account management skills including sales volume forecasting, planning, negotiation, innovation and problem solving skills to attain goal achievement . Understand and have the ability to meet quotas and deadlines. . Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality . Solid problem solving and analytical skills . Strong oral and written communication skills . Good listening and responding skills . Demonstrated customer service skills in a fast-paced care center environment . Ability to learn . Courteous . Dependable with proficient attention to detail. . Strong knowledge of software applications such as Microsoft Word, Excel, PowerPoint Outlook *Several opportunities available for those with Software sales related experience* Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee''s option, as long as such activity does not detract from the employee''s work, or interfere with other employees. The above statements are intended to describe the general nature and level of work being performed by individuals in this type of role. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position. Job: Sales & Service Rep
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